PROJECT: INTRANET REDESIGN

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MAXIMIZING EMPLOYEE SUPPORT & ENGAGEMENT

A multi-billion dollar pharmacy benefit management company providing services to over 2,000 health plans for corporation and large institutions.

The company is an American retailer and health care company providing pharmacy services through over 7,000 pharmacy stores; its pharmacy benefit management, mail order and specialty pharmacy division.

In an effort to streamline operations, their Employee Intranet was reviewed to identify ways to improve knowledge transfer, collaboration and access to key information across numerous departments.

Project: INTRANET REDESIGN

Client: CVS/CAREMARK

Challenge

Lacked cross-pollination of ideas, documents, functionality and tools

Limited usage with the exception of HR forms

Fragmented information pockets and inconsistent design and content

01. RECOMMENDATION


1. Redesign a user-friendly Intranet housing value-added tools and content

2. Leverage existing brand guidelines to enhance the internal footprint with visual consistency

3. Establish a content management strategy to ensure timely delivery of 'fresh' information

4. Prioritize and enhance functionality and tools to increase employee productivity

02. Results


1. Increased efficiency through the utilization of web-based tools such as the 'employee finder'

2. Improved access to personalized knowledge resources targeting key personas

3. Provided a solution to rapidly distribute current content and data across the enterprise